Terms of service

Welcome to RehmanStore.pk. By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website.

1. General

RehmanStore.pk is an online ecommerce store serving customers in Pakistan. We offer a range of gadgets, mobile accessories, electronics, and related products.

By using our website, you confirm that you have read, understood, and agreed to these Terms of Service.

If you do not agree with any part of these terms, please do not use our website or place an order.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your screen or device.
  • Product packaging may vary from the images shown.
  • Specifications may change according to the manufacturer's updates.
  • Minor differences in appearance, size, or packaging do not necessarily indicate a defective product.

We reserve the right to correct errors, update product information, or modify product availability at any time.

3. Prices and Payments

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

An order is subject to confirmation and availability. If an incorrect price is displayed due to a technical or human error, we may contact you before processing the order.

Available payment methods may include:

  • Cash on Delivery (COD)
  • Online payment methods
  • Bank transfer or other payment methods displayed at checkout

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to:

  • Accept or decline an order.
  • Cancel an order if the product is unavailable.
  • Cancel an order in case of incorrect pricing or product information.
  • Contact the customer to verify an order.
  • Limit quantities for certain products.

For Cash on Delivery orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

5. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This may include:

  • Full name
  • Phone number
  • Email address
  • Complete delivery address
  • City
  • Other information required for delivery

RehmanStore.pk will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

6. Shipping and Delivery

We aim to dispatch confirmed orders as quickly as reasonably possible.

Delivery times may vary depending on:

  • Customer location
  • Courier service
  • Weather conditions
  • Public holidays
  • Unforeseen logistical issues
  • Product availability

Once an order has been handed over to the courier, delivery is also subject to the courier company's processes and schedules.

For complete information, please refer to our Shipping Policy.

7. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

For COD orders, repeated refusal of confirmed orders may result in restrictions on future COD orders.

8. Returns and Refunds

Returns and refunds are subject to our Refund & Return Policy.

Products may be eligible for return or replacement only where they meet the conditions specified in that policy.

Customers should inspect their order after delivery and contact us promptly if they receive:

  • A damaged product
  • The wrong product
  • A missing item
  • A product with a manufacturing defect

We may request photographs, videos, order information, or other reasonable evidence to assess a return or replacement request.

9. Warranty

If a product includes a manufacturer or seller warranty, the applicable warranty terms will be communicated with the product or on the product page.

Warranty coverage may vary by product.

Damage caused by misuse, accidents, unauthorized modifications, water/liquid damage, physical damage, or improper use may not be covered.

10. Website Use

You agree to use RehmanStore.pk only for lawful purposes.

You must not:

  • Attempt to interfere with the website's operation.
  • Use the website for fraudulent activities.
  • Submit false or misleading information.
  • Attempt unauthorized access to our website or systems.
  • Copy, reproduce, or misuse website content without permission.
  • Use automated methods to interfere with the website.

We reserve the right to restrict or terminate access to users who violate these terms.

11. Intellectual Property

All content available on RehmanStore.pk, including but not limited to:

  • Logos
  • Images
  • Product photographs
  • Text
  • Graphics
  • Website design
  • Product descriptions
  • Branding

may be owned by or licensed to RehmanStore.pk and may not be copied, reproduced, modified, or distributed without prior written permission, except where permitted by applicable law.

12. Third-Party Services

Our website may use third-party services such as:

  • Payment providers
  • Courier and delivery companies
  • Shopify and related technology providers
  • Analytics services
  • Communication and customer-support services

Third-party services may have their own terms and privacy policies. RehmanStore.pk is not responsible for the independent policies or practices of third-party service providers.

13. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption
  • Completely error-free
  • Free from technical problems
  • Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, RehmanStore.pk will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability or consumer rights that cannot legally be excluded or limited.

15. Fraud Prevention

We reserve the right to investigate or cancel orders that appear suspicious, fraudulent, duplicated, or otherwise unusual.

We may request reasonable order verification before dispatch.

We may also restrict future orders from customers who repeatedly place fraudulent or abusive orders.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

By using our website, you acknowledge that you have read our Privacy Policy.

17. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will be posted on this page with an updated Last Updated date.

Your continued use of RehmanStore.pk after changes are posted means that you accept the updated terms.

18. Governing Law

These Terms of Service shall be interpreted in accordance with the applicable laws of Pakistan.

Any dispute will be handled through the appropriate legal or dispute-resolution mechanism available under applicable law.

Pakistan's e-commerce policy recognizes the importance of customer support and dispute-resolution mechanisms for online businesses.