Shipping policy
At RehmanStore.pk, we aim to deliver your orders safely and as quickly as possible across Pakistan. Please read the following shipping policy to understand our delivery process.
1. Shipping Availability
We currently deliver orders to locations across Pakistan, subject to courier service availability.
Some remote or restricted areas may have limited delivery options or longer delivery times.
2. Order Processing
Orders are normally processed within 1–2 business days after confirmation.
For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.
Orders may take additional time to process during:
- Public holidays
- Sale events
- High order volumes
- Unforeseen operational issues
3. Delivery Time
Estimated delivery time is generally:
- Major cities: 2–5 business days
- Other areas: 3–7 business days
- Remote areas: 5–10 business days
These are estimated delivery times and are not guaranteed. Actual delivery time may vary depending on the courier company, location, weather, holidays, and other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.
We may offer free shipping promotions from time to time. Any applicable promotion will be clearly mentioned on our website.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided through:
- SMS
- Order tracking information on our website
Tracking availability depends on the courier service used for your order.
6. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information, including:
- Full name
- Active phone number
- Complete address
- City
- Area/locality
RehmanStore.pk is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.
7. Delivery Attempts
The courier company may make multiple delivery attempts.
Please ensure that you or an authorized person is available to receive the parcel.
If an order is returned to us because the customer:
- Refuses the parcel
- Does not respond to the courier
- Provides an incorrect address
- Is unavailable after repeated delivery attempts
additional shipping charges may apply if the customer requests the order to be shipped again.
8. Delayed Deliveries
Although we work with courier partners to provide timely delivery, delays can sometimes occur due to circumstances outside our control, including:
- Weather conditions
- Road closures
- Public holidays
- Security situations
- Courier operational issues
- High-volume periods
- Natural disasters
- Other unforeseen circumstances
We appreciate your patience in such situations.
9. Damaged Packages
If your package appears visibly damaged when delivered, please contact us as soon as possible.
Where appropriate, we may request photographs or videos of:
- The outer packaging
- Shipping label
- Damaged product
- Packaging materials
This information may be required to investigate the issue with the courier or arrange a suitable resolution.
10. Missing or Incorrect Items
If you receive an incorrect, incomplete, or missing item, please contact us promptly after receiving your order.
Please provide your order number and any requested photographs or videos so that we can investigate and assist you.
11. Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders and locations.
For COD orders:
- Customers should provide an active phone number.
- Orders may be confirmed before dispatch.
- Customers should have the required amount available at delivery.
- Repeated refusal of confirmed COD orders may result in restrictions on future COD purchases.
12. International Shipping
At this time, RehmanStore.pk primarily serves customers within Pakistan.
International shipping, if offered in the future, will be subject to separate shipping rates, delivery times, customs duties, taxes, and applicable regulations.