Refund policy

At RehmanStore.pk, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or incomplete product, we will do our best to resolve the issue fairly and efficiently.

1. Return Eligibility

A product may be eligible for return or replacement if:

  • You received the wrong product.
  • The product is damaged during delivery.
  • The product has a manufacturing defect.
  • An item is missing from your order.
  • The product received is significantly different from the product description.

Return requests must be reported within 7 days of receiving the order.

2. Products That Cannot Be Returned

Returns may not be accepted for products that:

  • Have been used, damaged, or modified by the customer.
  • Show signs of misuse or accidental damage.
  • Are returned without their original packaging where packaging is required.
  • Are missing accessories, manuals, or other included items.
  • Have been damaged due to improper installation or use.
  • Are returned after the applicable return period.

Certain products may have specific return conditions mentioned on their product page.

3. Unboxing Video

For damaged, incorrect, or incomplete orders, we strongly recommend recording a continuous unboxing video when opening your parcel.

An unboxing video can help us verify issues and may be requested when investigating a return or replacement claim.

However, the absence of an unboxing video does not automatically determine whether a claim will be accepted; each case will be reviewed based on the available evidence.

4. How to Request a Return

To request a return or replacement, contact us through our provided customer-support channel within 7 days of receiving your order.

Please provide:

  • Order number
  • Customer name
  • Phone number
  • Reason for the return
  • Clear photographs/videos of the product
  • Photographs of the packaging, if applicable

Our team will review the request and let you know whether the product qualifies for return or replacement.

5. Return Approval

Do not send a product back before receiving return instructions from RehmanStore.pk.

Once your return request is approved, we will provide instructions regarding where and how to return the product.

Products returned without prior approval may not be accepted.

6. Replacement

If an item is confirmed to be defective, damaged, incorrect, or incomplete, we may offer a replacement where the same product is available.

If the original product is unavailable, we may offer an alternative resolution, such as a refund, depending on the circumstances.

7. Refunds

If a refund is approved, the refund amount will generally be based on the amount paid for the eligible product.

Depending on the payment method and circumstances, refunds may be processed through the original payment method or another suitable method agreed with the customer.

For Cash on Delivery orders, customers may be asked to provide appropriate bank or payment details where required to process an approved refund.

8. Refund Processing Time

Once a refund has been approved, processing time may vary depending on the payment method and financial institution.

We will initiate the refund as soon as reasonably possible after the return has been inspected and approved.

Bank or payment-provider processing times are outside our direct control.

9. Shipping Charges

If the return is due to an error on our part, such as:

  • Wrong product sent
  • Confirmed defective product
  • Confirmed damaged product
  • Missing item

we may cover reasonable return or replacement shipping costs.

For other returns, shipping charges may be the responsibility of the customer.

10. Change of Mind

Returns based solely on change of mind, personal preference, or ordering the wrong product may not be accepted unless otherwise stated on the product page or agreed by RehmanStore.pk.

Please carefully check the product description, specifications, compatibility, and other details before placing an order.

11. Damaged Products

If your product arrives damaged:

  1. Take photographs of the parcel and product.
  2. Keep the original packaging.
  3. Contact us as soon as possible.
  4. Provide your order number and requested evidence.

We will review the issue and advise you about the next steps.

12. Warranty Claims

If a product comes with a manufacturer or seller warranty, warranty claims will be handled according to the applicable warranty terms.

Warranty does not normally cover damage caused by misuse, accidents, unauthorized modifications, liquid damage, physical damage, or improper use.

13. Exchanges

We may provide an exchange or replacement where the returned product qualifies under this policy and a replacement is available.

Exchange availability depends on product stock and the nature of the issue.

14. Fraudulent or Abusive Returns

We reserve the right to refuse or restrict returns where we reasonably believe there has been:

  • Fraudulent activity
  • Intentional product damage
  • Repeated abuse of the return policy
  • False or misleading claims